Repair Service Fee

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In rare cases you found a manufacturing defect, unsatisfied with your purchase, or simply wish to exchange size, our store accepts exchange requests within thirty (30) days from delivery date, provided that the product being returned is unused, in its original condition and complete packaging.

• Our gemstones and crystals are sourced from our trusted suppliers, who have consistently delivered genuine natural materials of the highest quality for years. You can trust that every purchase from us is a true reflection of our dedication to excellence.

• Homura® Nexus™ Steel in gold and silver pieces are guaranteed to last a lifetime of wear. A patent-pending material made from a unique blend of 100% recycled stainless and titanium steel. This means that our chains, rings, pendants, locks, clasps, bracelets will not tarnish, rust, corrode, oxidize and cause a stain on skin, will not bend out of shape, and is allergy-free.

• We offer a 10-year repair warranty from the date of purchase covering loose parts, locks, adhesives, strings, and stone settings on most products purchased directly from Homura or from authorized stockists. For more information on our service warranty please read here.

• Same-day delivery or warehouse pickup option available at checkout
• Enjoy free standard shipping on orders Php 1,000 and up. You'll have the option to select between LBC Express, JNT or GoGo Express at checkout
• Delivery timeframe: Please note that the shipping, fulfillment and delivery timeframe provided is an estimate only and may take longer than usual during high-season or sale events

Read our store's full shipping policy here.