Service Warranty

When you own a Homura piece, you become a valued member of the Homura community. We take pride in providing continuous service, including care and repair, complimentary cleaning and crystal recharging.

We offer a 2-Year Repair Warranty from the date of shipping covering loose parts, locks, adhesives, strings, and stone settings on most products purchased directly from Homura or from authorized resellers.

Homura's 2-Year Repair Warranty does not cover the following:

• Lost items or parts including stones.
• Damage resulting from accident, misuse, abuse or negligence ( Abrasions or cracked stone or crystal )
• Chemical or water damage.
• Plating degradation, gemstone fading due to exposure to oils, perfumes, soaps or other external elements including normal wear and tear.
• Sale items, off-price, customized or markdown items.
• Shipping costs, import taxes and duties

 

OUT-OF-WARRANTY REPAIRS

We ensure that our craftsmanship is to the highest standards and repair all items made by Homura. You may send in your item by mail. After we make an assessment, we will send you a free estimate.