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Warehouse Pickup Policy

Please find below the list of policies for our local pickup terms & conditions:

  1. Pickup Method: Our warehouse is not open to the general public. We kindly request that all orders be collected or dropped off through an express courier.

  2. Customer Responsibility: The customer is responsible for collecting the order, paying the courier fees, and ensuring the safety of the items during transit. We will not accept any liability for lost or missing items during transit or in the event that the customer provided incorrect pickup, drop-off, or order information to the third-party courier.

  3. Courier Authorization: Your 5-digit order number and full name will function as the pickup passkey. Once the courier has presented your complete order details, we will release the order. We cannot be held responsible for any lost parcels resulting from duplicate bookings, cancellations, or customer errors. Please ensure that the order details are only shared with your authorized pickup rider. Safeguarding this information is your responsibility.

  4. Pickup Hours: Our pickup or drop-off window is available from Monday to Friday between 1:00 pm to 4:00 pm. Please note that we are closed during weekends and holidays.

  5. Processing Time: Orders placed after 3:30 pm on Fridays, as well as those placed on weekends or during holidays, will be processed on the next working day.

  6. Estimated Preparation Time: The 24-hour preparation time provided is an estimate and may take up to 48 working hours for your order to be prepared. Please be aware that any change of mind or request for cancellation within this period will not be eligible.

  7. Required Information: When collecting an order, the rider must present their FULL NAME and ORDER NUMBER. Our warehouse will not release your order unless both pieces of information are provided.

  8. Reporting Damages or Discrepancies: Any damages or discrepancies with the order must be reported within 24 hours of pickup. This allows us sufficient time to address the issue and provide a resolution.

  9. Customer Responsibilities: Once the order is collected, it becomes the customer's responsibility to handle, store, and maintain the products in accordance with their specific requirements and any instructions provided by us.

  10. Service Modifications: We reserve the right to modify or suspend the local pickup service, including changes to working hours and pickup procedures. Any modifications will be communicated to customers in advance.

  11. Product Availability: While we strive to maintain accurate inventory levels, there may be cases where the ordered item is no longer available for pickup. In such cases, the customer will be notified and provided with alternative options, such as a refund or a substitute product.

  12. Jurisdiction and Venue for Disputes/Claims: The customer acknowledges and agrees that any unsettled disputes or claims arising directly or indirectly from their purchase from our store, online or physical store shall be exclusively filed and resolved in the courts located in Paranaque City, Philippines. These courts shall have sole jurisdiction over any actions or proceedings relating to such disputes or claims.

Please review the above terms and conditions carefully before selecting the local pickup option. If you have any questions or require clarification, please do not hesitate to contact our customer service team.

Please note that reviewing these terms and conditions with a legal professional is recommended to ensure compliance with local regulations and laws.