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Refund Policy

At Homura design, we value your satisfaction and want to ensure a positive shopping experience. Please review our refund policy below:

Non-Refundable Items:

  • Shipping fees, delivery charges, duties, and taxes are non-refundable. These costs are incurred in the process of ensuring safe and timely delivery of your order.

Return to Sender, Shipping Delays, and Force Majeure:

  • In the event that an order is affected by a shipping delay, transit/delivery failure, or is returned to us, it is not eligible for cancellation or any form of refund.
  • However, if the selected courier fails to deliver the order, we will take immediate action to expedite and resend the order through a different courier to ensure you receive it as soon as possible.

Refunds in Store Credits:

  • If you wish to exchange an item(s) that is out of stock, we will provide a full refund in the form of store credits.
  • Store credits allow you to explore our collection further and make alternative selections according to your preferences.

Refund Method:

  • Please note that all refunds will be issued in the form of store credits. Under no circumstances will our store refund directly to the bank.

For any further assistance or inquiries regarding refunds, please contact our customer support team. We are here to help and ensure your satisfaction with our products and services.

Jurisdiction and Venue for Disputes/Claims

The customer acknowledges and agrees that any unsettled disputes or claims arising directly or indirectly from their purchase from our store, online or physical store shall be exclusively filed and resolved in the courts located in Paranaque City, Philippines. These courts shall have sole jurisdiction over any actions or proceedings relating to such disputes or claims.