Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong or missing item(s), so that we can evaluate the issue and make it right.
Change of mind
We are unable to accept returns, requests for cancellation or exchange due to change of mind.
Exceptions / non-returnable items or orders
Certain types of items cannot be returned, like earrings, clothing, hats (such as special orders or personalized items). Unfortunately, we cannot accept returns or cancellations on sale items, discounted orders, or gift cards.
Return to sender, shipping delays and force majeure
Orders affected by shipping delay, transit/delivery failure are not entitled for cancellation or any form refund.
Should the selected courier failed to deliver the order, we will expedite and reship the order through a different courier.
Refunds to store credits
If return request is approved, you’ll be automatically refunded with store credits of the same value as the product returned.
Store credits can be used to purchase a product you desire as a replacement for your returned purchase. Once we received and inspected the returned product, you will receive an email confirmation along with the store credit.
Refunds to Bank
Refund to the bank will be the last resort if the product under warranty is defective, can no longer be repaired or exchanged at the time the request is being processed. Refund to your original payment method may take 7 to 45 business days depends on your bank policies and processing time.